Privacy policy

PRIVACY POLICY – SOHOFEMME

Data Protection

1. Information on the collection of personal data and contact details of the controller

1.1

We are pleased that you are visiting our website and thank you for your interest in SohoFemme. Below we inform you about how personal data is handled when using our website. Personal data refers to any information by which you can be personally identified.

1.2

The controller for data processing on this website, within the meaning of the General Data Protection Regulation (GDPR), is:

SohoFemme
Email: info@sohofemme.com

The controller is the natural or legal person who determines the purposes and means of processing personal data.

1.3

For security reasons and to protect the transmission of personal data and other confidential content (such as orders or inquiries), this website uses SSL or TLS encryption. You can recognize an encrypted connection by “https://” and the lock symbol in your browser bar.

2. Data collection when visiting our website

When you visit our website for informational purposes only, we collect only the data that your browser transmits to our server (server log files). This includes:

  • Website visited

  • Date and time of access

  • Amount of data transferred

  • Referring URL

  • Browser type and version

  • Operating system

  • IP address (possibly anonymized)

Processing is carried out in accordance with Article 6(1)(f) GDPR based on our legitimate interest in ensuring the stability and security of our website. Data is not shared or used otherwise unless there is evidence of unlawful use.

3. Cookies

We use cookies to improve the functionality and user experience of our website. Cookies are small text files stored on your device.

  • Session cookies are deleted when you close your browser.

  • Persistent cookies remain stored and allow us to recognize your browser on future visits.

Cookies may be used to store settings, shopping cart contents, and improve site functionality. If cookies process personal data, this is done based on Article 6(1)(b) GDPR (contract fulfillment) or Article 6(1)(f) GDPR (legitimate interest).

You can manage or disable cookies through your browser settings. Please note that disabling cookies may limit website functionality.

4. Contacting us

When you contact us via email or contact forms, we collect personal data solely to process your request.
Legal basis: Article 6(1)(f) GDPR (legitimate interest) or Article 6(1)(b) GDPR if related to a contract.

Your data will be deleted once your request has been fully handled, unless legal retention obligations apply.

5. Customer accounts and contract processing

Personal data is processed in accordance with Article 6(1)(b) GDPR to fulfill contracts or create customer accounts.

You may request deletion of your account at any time by emailing info@sohofemme.com.

Data required for tax or accounting purposes will be retained in accordance with legal retention periods.

6. Use of data for direct marketing

6.1 Newsletter subscription

By subscribing to our newsletter, you consent to receiving promotional emails. We use a double opt-in process.
Legal basis: Article 6(1)(a) GDPR.

You can unsubscribe at any time via the link in the newsletter or by contacting us.

6.2 Advertising to existing customers

If you have previously purchased from us, we may send emails about similar products based on Article 6(1)(f) GDPR.

You may object at any time, free of charge.

7. Order processing & payment providers

Your personal data is shared with shipping and payment providers only as necessary to fulfill your order (Article 6(1)(b) GDPR).

PayPal

Payments via PayPal are processed by PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg.
PayPal’s privacy policy applies.

SOFORT / Klarna

Payments via SOFORT are processed by Klarna/SOFORT GmbH, Germany.
Further details are available in Klarna’s privacy policy.

8. Review reminder emails

With your consent, we may send a one-time email requesting a product review.
Legal basis: Article 6(1)(a) GDPR.

Consent may be withdrawn at any time.

9. Social media plugins (Shariff solution)

We use social media links for Facebook, Instagram, and Google services via the Shariff solution, meaning no data is transmitted until you actively click a link.

Each platform’s privacy policy applies once you leave our website.

10. Online marketing & analytics

We use tools such as:

  • Google Ads / Conversion Tracking

  • Google Analytics (with IP anonymization)

  • Facebook Pixel (only with explicit consent)

These tools help us optimize advertising and website performance.
Processing is based on consent (Article 6(1)(a) GDPR) or legitimate interest (Article 6(1)(f) GDPR).

You may opt out via browser settings or provider tools.

11. Rights of the data subject

You have the right to:

  • Access your data (Art. 15 GDPR)

  • Rectify incorrect data (Art. 16 GDPR)

  • Erase data (Art. 17 GDPR)

  • Restrict processing (Art. 18 GDPR)

  • Data portability (Art. 20 GDPR)

  • Withdraw consent (Art. 7(3) GDPR)

  • Lodge a complaint with a supervisory authority (Art. 77 GDPR)

12. Right to object

You may object at any time to the processing of your personal data for direct marketing purposes. Upon objection, processing for such purposes will cease immediately.

13. Storage duration

Personal data is stored only as long as necessary to fulfill contractual or legal obligations. After expiration of retention periods, data is deleted.

Contact details

SohoFemme
Email: info@sohofemme.com
Estimated response time: Within 24 hours

Business hours:
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: 12:00 PM – 5:00 PM (EST)