Shipping policy

SHIPPING POLICY – SOHOFEMME

Once an order is placed, it typically takes 1–3 business days to process.

On weekdays, processing often takes 1 business day. Orders placed on Friday evening or during the weekend may take slightly longer. After processing, your order will be shipped and delivery usually takes 5–15 business days.

We do our best to keep the ordering and delivery process as simple and clear as possible. If you have any questions, please contact our customer service team at info@sohofemme.com.

Placing an order

Ordering from SohoFemme is easy:

  1. Go to the product page and click “Add to Cart.”

  2. Make sure you’ve selected the correct size/color/variant.

  3. Click “Proceed to Checkout.”

  4. Enter your shipping details carefully (name, address, email, etc.).

  5. Click “Continue to Shipping” and review your address information.

  6. Click “Continue to Payment.”

  7. Choose a payment method and click “Complete Order.”

  8. Follow the steps on the payment provider page to finalize your purchase.

All payment pages are SSL-encrypted, ensuring a secure checkout environment.

Payment methods

Depending on your country/region, the following payment options may be available:

  • Klarna (Pay Later, where available)

  • Credit Card (AMEX, Mastercard, Maestro, Visa)

  • PayPal

  • EPS

  • Sofort

(Available payment methods are displayed at checkout.)

Shipping costs

We cover shipping costs for every order. Shipping is free and there is no minimum order quantity required.

Shipping your order

Found the perfect item? We want you to enjoy it as soon as possible — that’s why we process and ship orders as quickly as we can.

To keep prices fair, we sometimes ship orders in batches. This means we may collect packages and dispatch them together once our minimum shipping volume is reached. We appreciate your understanding.

Please note: During busy periods, delays may occur due to high order volume. We will always do our best to ship your order as soon as possible.

If you have an urgent request, email us at info@sohofemme.com and our team will do their best to help.

Order marked as “Delivered” but not received

Once your order has shipped, we provide tracking details so you can follow delivery. If the carrier confirms the package was delivered to the address entered at checkout, the order is considered fulfilled.

If your package is marked as delivered but you have not received it, please:

  • Verify the shipping address in your order confirmation

  • Check with neighbors, household members, or building management

  • Contact the carrier directly for more detailed delivery information

While we are not responsible for packages that are lost or stolen after confirmed delivery, we understand how frustrating this can be. We will gladly support you by providing tracking details and assisting you in opening an investigation with the carrier where possible.

Contact details

Email: info@sohofemme.com
Estimated response time: Within 24 hours

Business hours:
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: 12:00 PM – 5:00 PM (EST)